Refund policy
RETURNS
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain types of goods are not eligible for return. Therefore, underwear and socks cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us.
Sale or Promotional Items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale or promotional items are not eligible for refunds.
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us and send your item to:
REPUBLIC TECHNOLOGIES INTERNATIONAL
OCB STORE
12 RUE SANTOS DUMONT
66000 PERPIGNAN
Shipping
To return your product, you should mail it to the following address:
REPUBLIC TECHNOLOGIES INTERNATIONAL
OCB STORE
12 RUE SANTOS DUMONT
66000 PERPIGNAN
Shipping costs for returning your item are your responsibility. These are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.