Shipping policy
DELIVERY TERMS AND CONDITIONS
Items are delivered only in the countries indicated in section 5 of these terms and conditions.
The Customer can make a selection from several delivery modes, some of which will be for the account of the Customer. The Customer can track the route of its parcel on the chosen carrier's Website, using the consignment and tracking number. The Customer is informed that it is its duty to provide the accurate information required for proper dispatch of its Order and its delivery (access code, access specifications, for example).
The Customer will receive an order number by e-mail, confirming that its Order has been received and accepted. The Customer will be informed about the various stages of its Order by e-mail, in accordance with the chosen carrier’s processes.
The Customer is informed by e-mail when the Items are dispatched, using the e-mail address provided by the latter in its Customer account.
The Customer can track the route of its parcel on the chosen carrier's Website, using the consignment and tracking number. The Customer is informed that it is its duty to provide the accurate information required for proper dispatch of its Order and its delivery (access code, access specifications, for example).
The ordered Items will be delivered within a period not exceeding forty (40) calendar days from the date on which the Order was received, provided that the whole price has been paid. Delivery periods may be longer during busy operating periods. For Outlet items, delivery times will be extended to ten (10) working days.
In the event that delivery should take more than seven (7) working days in excess of the maximum delivery period mentioned above, the Customer may contact OCB by e-mail to have delivery made within a reasonable additional period. In the event of non-adherence to this new period, the Customer may ask OCB by e-mail to cancel its Order. The contract and thus the sale will be deemed to have been terminated when OCB receives an e-mail or letter in which the Customer informs OCB of its decision, provided that delivery did not take place before the end of the reasonable additional period nor between the time of sending and receipt of the Customer's e-mail or letter.
If the Order should be definitely cancelled, the Customer will be reimbursed for the price paid for its Order within a period of fourteen (14) calendar days following confirmation of the cancellation by e-mail.
Each delivery shall be deemed to have been made once the parcel has been made available to the Customer by the carrier, as indicated in the control system used by the carrier.
If the parcel is damaged or if the Item does not correspond to the Customer's Order, the Customer is granted a period of fourteen (14) calendar days from the dispatch date to initiate the return proceedings as described in section 12 below.
If the Customer is absent when delivery is made, a delivery notification how is parcel is to be stored and made available to the Customer, at the complete and sole responsibility of the carrier.
OCB cannot be held responsible for any delay in delivery due entirely to the unavailability of the Customer following several attempts by the carrier to arrange for delivery, nor for unprofessional behaviour/ deterioration of the package and Items, loss of the package due to the carrier.
If the delivery dates for the various Items of such an Order differ, the delivery date will be based on the date furthest away from the date of the Order.
If the delivery address furnished by the Customer is invalid, thus resulting in a return of the parcel due to non-receipt at the indicated address, the cost of resending the parcel will be paid by the Customer.
A delivery note is included in the parcel, providing a summary of the Items ordered and effectively delivered. The Customer assumes all the risks related to the Items from the date of their delivery