Cancellation policy

RETURN, REFUND AND EXCHANGE POLICIES AND PROCEDURES

The Customer has the right to cancel its Order at any time within a period of fourteen (14) calendar days following the date on which he received the Items.

The withdrawal shall be done under the conditions set out hereinafter.

12.1 Warning

The 14-days statement shall begin on next day the delivery of the Items. If this period expires on a Saturday, Sunday or public holiday, it shall be extended to the first working day next.

12.2 Return policy

The Items that you wish to return must be:

  • returned in its original condition, unused (the item's label must not be cut off),
  • unworn and clean, free from any smells, stains and holes,
  • returned to OCB in their original packaging, with all original accessories, and protections intact.

Exceptions

Please note that the 14-days cooling-off period doesn't apply to:

  • Items made to order or clearly personalised – such as a personalized sweatshirt;
  • Sealed Items that cannot be returned for health or hygiene protection reasons – such as but not limited to panties, thongs and culottes (individual or in pack), briefs, boxer briefs, bra accessories, accessories for hair, cosmetics, socks, sunglasses, masks, hand sanitizer, bottles, socks and earrings, when their wrapping, packaging or seal that protects the product has been opened, except for those that are defective or present tares face masks, swimming suits or underwear;
  • Outlets Items;
  • Products with a short shelf life that spoil quickly.
  • Perfumery and costume jewellery (necklaces, bracelets, rings ...)


12.3 How to return your order by mail (except Outlets)

Your Order may be delivered in several parcels. Returns can be sent in one or several packages provided that all relevant delivery notes are included. You are responsible for the complete costs of returns by post.

Making a return:

You initially have fourteen (14) calendar days from the date you receive your Order to return an Item. During this period, you must exercise your right of withdrawal by generating your prepaid return label. If you have a Customer account, you should access the "My Orders" section of the "My Account" page. Select the relevant order and click on "Return Label". If you placed an Order as a guest, you will be able to access the return label via the "Order Tracking" page, which can be accessed from our Website by entering your order number. Generating your return label constitutes withdrawal. Please note that you may also notify us of your withdrawal by filling out our contact form (accessible under the "Returns and Refunds" tab) or by using the contact form.


In this case, you must nevertheless generate your return label within fourteen (14) calendar days of receiving your Order.

Once the return label has been generated, you then have ten (10) calendar days from the date on which the return label was generated to return your package. Before to proceed to the return, it is mandatory for you to:

  • tick the Item(s) you wish to return on the delivery note in your parcel;
  • insert this delivery note in the return parcel, as well as the Item(s) you are returning;

After downloading the prepaid return label on your account page, print it and attach it to your package. The return address is the following one:

REPUBLIC TECHNOLOGIES TORREMILLA
ZONE RETOUR OCB STORE
12 RUE SANTOS DUMONT
66000 PERPIGNAN

No returns will be accepted of the return do not comply with the returns process and policy.

12.4 When will you receive your refund?

Once your return has been checked by us and that the conditions of the returned products mentioned in section 12.2 are fully respected, you will receive an email confirming your refund.

We are committed to refunding the amount corresponding to the Item(s) returned as soon as possible and, at the latest, within thirty (30) calendar days from the date on which your return or proof that your return has been dispatched arrives at our warehouses.

Your refund will only be credited back to the original payment card or though the payment method used by the Customer when passing the Order. You will receive an email confirmation of your refund once it has been validated by our systems. You can track the progress of your return from your account in the "My Orders" section, or, if you placed your Order as a guest, in the "Order Tracking" section.

Any Items returned to us in bad conditions and/or are unsaleable will be denied. OCB customer service will notify the Customer by email or via the Shopify platform that the return is not in conformity and that, therefore no refund will be provided.

If the Customer so wishes, they may request customer service to return the non-conforming Items to them, exclusively at their own expense. OCB reserves the right to accept or decline this request.